1. Order Processing
Orders are typically processed within 1–2 business days. You will receive a confirmation email when your order is received and a second email with tracking when it ships.
2. Firearms — FFL Transfer Required
Federal law requires all firearms to ship to a licensed FFL dealer, not to a residential address. Follow these steps:
- Choose an FFL dealer near you and ask if they accept transfers and what their transfer fee is.
- Ask the dealer to email a signed copy of their FFL license to ffl@riffleexchange.com referencing your order number, or enter the dealer's information at checkout and we will request the license.
- Once the FFL is verified, we ship the firearm to the dealer. You complete the ATF Form 4473 background check in person at the dealer before taking possession.
- The dealer's transfer fee is paid directly to the dealer at pickup.
3. Ammunition
- Ammunition ships via ground service only. It cannot ship by air.
- We do not ship ammunition to AK, HI, MA, NY (where age 21+ ID verification is required at delivery and additional restrictions apply), or PR, or to any jurisdiction where doing so would be unlawful.
- An adult signature is required at delivery.
4. Accessories, Optics & Non-Regulated Items
Items that are not regulated firearms can ship to your residence by standard ground service. Some destinations may have local restrictions on magazines, suppressor components and certain optics; you are responsible for compliance.
5. Shipping Methods, Times & Costs
- Free standard ground shipping on orders over $250 (some exclusions apply).
- Standard ground typically delivers in 3–7 business days from ship date.
- Expedited methods are available at checkout where the carrier permits.
- We do not ship internationally or to APO/FPO/DPO addresses for firearms or ammunition.
6. Lost, Damaged, or Stolen Shipments
Inspect every package immediately. If a package shows signs of damage or tampering, refuse delivery and contact us. Claims for lost or damaged shipments must be reported within 7 days of the carrier's delivery date.
7. Backorders & Cancellations
If an item is unexpectedly out of stock we will notify you with the estimated restock date and your option to wait or cancel for a full refund.
8. Contact
Email shipping@riffleexchange.com.